24/7 Customer Support on WhatsApp
Answer common questions instantly with chatbots and AI, solve problems faster, and pass tricky conversations to your team — without hiring a night shift.
Your Team Answers the Same Questions All Day
"What are your timings?" "Where is my order?" "How much does it cost?" Most support chats are the same handful of questions — and customers expect a reply in minutes, even at night and on Sundays.
Wabiss answers those repeat questions automatically, collects the details your team needs, and only brings in a human when it really matters. Your customers get faster answers, and your team gets time back for the conversations that need them.
Where is my order? 😟
Sorry for the wait! Please share your order number and I'll check right away.
QC-48213
📦 Order QC-48213 is out for delivery and will reach you today by 7 PM.
Four Layers of Support, One WhatsApp Number
Each layer handles what it's best at. Simple questions never reach your team; complex ones reach them faster.
Keyword auto-replies — for one-line answers
Questions like "timings", "address", or "price list" get an instant answer with text, an image, or a PDF. Set up in a minute with auto-reply rules.
Chatbot menus — for guided help
A chatbot flow greets the customer with buttons like "Track Order", "Return an Item", "Billing Question", or "Talk to Us". Each button leads to the right answer or collects the right details.
AI Agent — for everything else
When a customer types a question your menus don't cover, the AI Agent answers in natural language, using the policies, FAQs, and product details you give it. It works with GPT, Claude, Gemini, or DeepSeek.
Human handoff — for what needs a person
For complaints, refunds, or anything sensitive, a Live Agent Handoff step tells the customer that a person is joining, pauses the bot for that chat, and alerts your team in the Live Chat dashboard. Your team sees the whole conversation, so the customer never has to repeat themselves.
When the issue is solved, mark the handoff as resolved and the bot is ready to help that customer again next time.
Everything Your Support Team Needs
A Complete Support Bot, Step by Step
| When the customer… | Wabiss automatically… |
|---|---|
| Says "Hi" or "Help" | Shows a menu: Track Order · Returns · Billing · Talk to Us |
| Taps "Track Order" | Asks for the order number, checks your store, and replies with the status |
| Taps "Returns" | Sends the returns policy PDF and asks if they'd like to start a return |
| Types a free-text question | Lets the AI Agent answer from your knowledge base |
| Reports a problem | Collects details, creates a ticket, and logs it to Google Sheets |
| Taps "Talk to Us" | Pauses the bot and alerts your team in Live Chat |
Tips for Great WhatsApp Support
Customer Support Questions, Answered
We recommend being open about it — for example, "Hi, I'm the QuickCart assistant." Customers are happy with bots that answer fast, as long as a human is easy to reach.
Chatbots, auto-replies, and the AI Agent keep working around the clock. If a customer asks for a human after hours, let the handoff message say when your team will reply — the chat waits for them in Live Chat.
Yes, using HTTP Request steps that call your system's API — for example, to look up an order or create a support case. If your system has an API, a flow can talk to it.
Ticket records are stored with your flows and can be read back later in a flow — for example, to tell a customer their ticket status. Most teams also add a Google Sheets or HTTP Request step so every ticket lands in their sheet or helpdesk automatically.
Yes. Chatbots, AI, auto-replies, handoff, and Live Chat work on both. On Meta numbers, remember that replies after 24 hours of customer silence need an approved template.