Refund & Cancellation Policy
Clear, straightforward policies for subscriptions and wallet credits
Wabiss provides cloud-based digital software and messaging infrastructure. Please read our cancellation and refund terms carefully prior to subscribing.
1. Subscription Cancellations
You may cancel your monthly or annual subscription at any time directly through your dashboard under Billing > Subscriptions. Upon cancellation, your service remains fully accessible until the conclusion of your current paid billing period, with no automatic recurring charges thereafter.
2. Pay As You Go (PAYG) Wallet Credits
Funds deposited into your PAYG wallet do not expire and remain available for message dispatches at any time. Unused wallet balances are generally non-refundable once loaded, except in cases of accidental duplicate transaction charges confirmed by our payment gateway.
3. Accidental Overcharges & Payment Errors
If an error occurs during payment processing (e.g. your bank was debited twice for a single transaction), please notify us at support@wabiss.com with transaction IDs. Verified duplicate payments are refunded back to the original payment source within 5â7 business days.
4. Discontinuation for Policy Violations
No refunds are granted if an account is terminated due to violations of our Terms of Service, including transmitting spam broadcasts, phishing, or illegal content.