WhatsApp Keyword Auto-Replies
Answer "PRICE", "HOURS", "CATALOG", or any keyword instantly with text, images, PDFs, videos, voice notes, or approved Meta templates. Set it up in seconds — no flow design required.
One Keyword. One Perfect Reply.
Not every automation needs a full chatbot. Auto-Reply rules watch incoming messages on a WhatsApp number and send a ready-made response the moment a keyword matches.
Perfect for price lists, store timings, brochures, location details, payment links, and any question your customers ask every day.
Trigger "price" contains Reply 📄 Price-List-2026.pdf Trigger "hours" whole word Reply 💬 "We're open 10am–8pm, Mon–Sat." Trigger /^order\s?\d+$/ regex Reply ✅ Template: order_status_update
Everything an Auto-Reply Rule Can Do
Which Messages Will Trigger Your Reply?
Every rule has a keyword and a match type. Here's exactly how each match type behaves, using the keyword price. Matching ignores upper and lower case.
| Match type | Replies when the message… | ✓ Triggers | ✗ Does not trigger |
|---|---|---|---|
| Exact | is exactly the keyword, nothing more | "Price", "PRICE" | "price list", "the price?" |
| Contains | has the keyword anywhere | "what's the price?", "pricelist" | "cost please" |
| Starts With | begins with the keyword | "price for 2 kg" | "send price" |
| Ends With | finishes with the keyword | "send me the price" | "price please" |
| Whole Word | has the keyword as a separate word | "what is the price today" | "pricelist", "prices" |
| Regex | matches a pattern you write | ^(price|rate|cost)s?$ catches "rates", "cost" | anything outside the pattern |
How Auto-Replies Work
Creating a rule
Open Automation in your dashboard, choose the WhatsApp number (instance) the rule belongs to, type your keyword, pick a match type, and choose what to reply with. Save it, and the rule starts working immediately.
Reply types you can send
- Text: any written answer — timings, address, payment details, links.
- Image: a price card, menu, or offer banner, with an optional caption.
- Document: a PDF brochure, catalogue, or rate list with a file name you choose.
- Video & Audio: a product demo, a how-to clip, or a voice message.
- Template: on Meta Cloud API numbers, an approved template with its variables and button values.
One message, one reply
When a message arrives, Wabiss checks your active rules for that number and sends the reply from the first rule that matches. Customers never receive a pile of duplicate answers, even if a message matches several keywords.
How auto-replies and chatbot flows share a number
Chatbot flows are checked first. If a flow is handling the message — for example, the customer is in the middle of answering a flow's question — the auto-reply stays quiet. If no flow handles it, auto-reply rules take over. You can safely use both on one number.
Pausing and editing rules
Every rule has an on/off switch. Turn off a Diwali-offer rule after the sale and switch it back on next year — no need to recreate it. You can edit the keyword, match type, or reply at any time.
Built-in safety
Wabiss ignores messages that come from your own number, so a rule can never trigger itself and create an endless reply loop.
Auto-Reply vs Flow Builder vs AI Agent
| You want to… | Auto-Reply | Flow Builder | AI Agent |
|---|---|---|---|
| Answer a fixed question with one message | ✓ Best choice | ✓ Possible | ✓ Possible |
| Set up in under a minute | ✓ | Takes a few minutes | Takes a few minutes |
| Ask several questions and save answers | ✗ | ✓ Best choice | Inside a flow |
| Show buttons and list menus | ✗ | ✓ | Inside a flow |
| Answer unpredictable, free-text questions | ✗ | Limited | ✓ Best choice |
Ideas to Get You Started
Auto-Reply Questions, Answered
Yes. Text and media replies work on both Web QR and Meta Cloud API numbers. Template replies are for Meta Cloud API numbers, since templates are a Meta feature.
Yes — use the Regex match type, for example price|rate|cost. Or simply create one rule per keyword with the same reply.
Each reply is a normal outgoing WhatsApp message and uses your plan or wallet balance like any other message. Creating rules is free.
No. Auto-replies only respond to one-to-one chats, so your bot never posts into group conversations.
You can upload files up to 10 MB for an auto-reply. Smaller files are delivered faster, so compress large videos and PDFs where possible.